Deputy Care Manager (Office Based) – Farnham

Farnham, Surrey
Up to £29,000 per year (DOE)
Full-time – 37 hours per week
Permanent | Immediate start available

Job Summary

We are seeking a highly organised, compassionate, and experienced individual to join our team as an Office-Based Deputy Care Manager. This pivotal role supports the Registered Manager (RM) by ensuring the smooth, compliant, and quality-driven operation of all care services from our office. The successful candidate will be instrumental in managing administrative care systems, auditing compliance, coordinating client activities, and maintaining excellent communication with our care team and clients.

Key Responsibilities

Compliance and Auditing

• Manage and monitor the 'Com Log' (Communication Log), ensuring all entries are accurate, timely, and actioned appropriately.

• Conduct regular Medication Administration Record (MAR) audits to ensure compliance and safety standards are met.

• Monitor and track Advance Care Plans (ACPs), ensuring they are current and accurately reflect client wishes. Liaise with third parties, e.g., GP DNs.

• Action and follow up on all concerns raised in the internal ACP system, and escalate complex issues to the RM.

• Audit carer files, flag up to RM anything missing

Documentation and Administration

• Update and maintain client medication records across all internal systems.

• Regularly review, update, and audit client care plans to ensure they are person-centred and reflective of current needs.

• Assist in creating and updating end-of-life care booklets and resources.

• Writing up case studies

Team Communication and Engagement

• Manage the "Blink" communication platform, utilising it to message carers, share key updates, and manage team communication during the absence of the RM.

• Monitor Blink group chats to ensure professional standards are maintained and that immediate concerns are addressed.

• Maintain regular, proactive contact with carers to offer support, gather feedback, and ensure quality service delivery, book and manage supervisions, action supervisions, keep PP up to date with events, ensuring all is recorded and closed in time.

• Manage face-to-face workshops and training to be up to date, if they miss training, follow up and action as needed.

• Monitor carers' hours and ensure they are distributed fairly, and report any RM carer low or over their hours.

• Help document and celebrate "Magic Moments" shared by carers and clients.

Client Experience and Community Engagement

• Assist in organising and coordinating client and carer community activities, such as regular tea parties. Create a KPI for around word of mouth enquiries ( for us to do)

• Complete initial and ongoing client assessments as required. As well as client reviews, as per the ACP report

Operational Management

• Manage day-to-day operational issues, resolving them efficiently and escalating any matters that cannot be solved independently to the Registered Manager. Conduct an investigatory meeting with the other DCM, then escalate to RM if needed.

• Contribute to the On-Call Rota, with a requirement to participate in the out-of-hours on-call service approximately once per month.

Apply Now

If you’re a motivated care professional ready to take the next step in your career, apply today for this Deputy Care Manager job in Farnham.