Care Coordinator - Guildford
Being a Care Co is deeply rewarding—you can make a real difference, offering compassion, connection, and quality support to those in need. It's a chance to grow, and find purpose every single day.
Location: The White Barn - Farnham
Hours per week: 37.5
Competitive salary: 25k - 26.5k DOE
Join an Outstanding-rated service and
Award-Winning Team
About us
Right at Home GF provides high-quality homecare to older people, people living with dementia and other vulnerable adults in our communities. We are recruiting a Trainee Care Coordinator for our Guildford office to help deliver outstanding local care.
Use your communication and organisational skills to support Care Assistants in delivering reliable care. We seek a friendly, flexible and detail-oriented team member.
Main Duties & Responsibilities
Work with the Deputy Care Manager to maintain smooth Client/Carer communication
Schedule care efficiently, allowing adequate care and travel time
Answer calls professionally and record enquiries accurately
Share and record changes to Client or Carer needs and availability
Log complaints, feedback and enquiries using the correct procedure
Maintain clear communication and positive working relationships with Care Assistants
Record new Care Assistants and Clients on the system promptly
Report weekly on recruitment needs, rota gaps, risks, availability and concerns
Match suitable Care Assistants to each package
Prepare weekly rosters and issue rotas promptly
Record holidays, sickness and absences accurately
Plan and record cover for holidays, training and planned absence
Maintain accurate communication, Client and Care Assistant records
Report weekly travel and wait-time KPIs
Join the on-call rota
Person Specification
Qualifications & Experience
Previous Domiciliary Care experience - Essential
Scheduling, HR or recording system experience – Desirable
Health and Social Care or relevant qualification – Desirable
Customer service experience - Desirable
UK driving licence, daily car use and Class 1 business insurance
Abilities, Skills & Behaviours
Commitment to making a difference and supporting business growth
Excellent customer service, communication and interpersonal skills
Good computer and MS Office skills, including reporting
Self-motivated and flexible, including participation in out-of-hours on-call
Highly organised, with strong planning, prioritisation and attention to detail
Ability to build effective professional relationships
Strong administration and workload-management skills
This post is subject to an Enhanced CRB check and satisfactory references.
#CareJobs #HourlyCareGiver #FarnhamJobs #JoinOurTeam #FlexibleHours #CareWithCompassion
- Department
- The Office Team
- Role
- Care-Cordinator
- Locations
- The White Barn, Runfold St George, Farnham, GU10 1PL, Right at Home Guildford
Perks & Benefits
-
We Reward Our Team With Great Benefits
* 4 days industry leading training, fully paid
* Monthly Heroes Prize Draw for picking up extra shifts
* Referral Bonus
*Birthday wheel
* Carer discount card - 100's of discounts & Concerts for Carers
* Regular social events
* Homecare Advisory Group - you will have a voice in our business
* Access to Health Assured Employee Assistance Programe
* Part of an energetic work family, regular social events
* Making a difference everyday
Values & Culture
Work doesn't have to be boring!
No two days are ever the same. We offer variety and genuine job satisfaction by making a real difference to the lives of our fantastic clients, and you can be a part of this!
We are a social bunch and have monthly team events and activities as well as regular rewards and recognition.
Do you want a job you can't wait to get up for?
Then what are you waiting for? Apply today!
About Right at Home GF
Right at Home offers quality care and companionship in the comfort of a client’s own home.
We offer a minimum of a one hour call, ensuring that our clients never feel rushed, through to 24-hr live in care.
With specialist knowledge in dementia care, our Carers are passionate about upholding the Right at Home values and improving our clients’ quality of life.
Right at Home runs and supports a number of local support groups including Dementia Friends sessions, Singing for the Mind, and the Sunflower Cafe for people living with dementia and their carers, enabling them to continue enjoying life in the community.